Terms and Conditions

Introduction

Welcome to our website. These Terms and Conditions outline the rules and regulations for the use of our website and services.

By accessing this website, you accept these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use our website or services

Services

Our platform provides marketing solutions designed to help insurance agents and agencies generate leads, manage campaigns, and improve business growth.

Services may include:

Lead generation campaigns
CRM and marketing system setup
Advertising campaign management
Marketing automation and funnel systems
Training and consulting resources

Eligibility

By using our services, you confirm that:

You are at least 18 years old.
You are legally able to enter into binding agreements.
You will use our services for lawful business purposes.

User Responsibilities

Users agree to:

Provide accurate information when registering or purchasing services.
Use the platform and services in compliance with all applicable laws.
Maintain confidentiality of login credentials and account information.

You agree not to misuse the website or attempt unauthorized access to any systems or data.

Payments and Billing

All services offered on this website are paid services unless otherwise stated.

By purchasing a service, you agree to:

Pay all applicable fees associated with your selected package.
Authorize us to charge the payment method provided.

Due to the nature of digital marketing services, payments may be non-refundable once services are delivered or campaigns are launched, except where otherwise stated in a service agreement.

A2P Messaging & SMS Compliance

By providing your phone number and opting in to receive communications, you consent to receive SMS (text) messages from CEO Suite CRM and its clients for purposes including but not limited to marketing, appointment reminders, follow-ups, and service notifications.

By opting in, you agree to the following:

Consent & Opt-In:
You must provide explicit consent before receiving SMS messages. Consent is not a condition of purchase.
Message Frequency:
Message frequency may vary depending on your interactions, campaigns, or services subscribed to.
Message & Data Rates:
Standard message and data rates may apply depending on your mobile carrier.
Opt-Out Instructions:
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications unless you re-subscribe.
Help Instructions:
For assistance, reply HELP or contact us directly using the contact information provided on this website.
User Responsibility (A2P Compliance):
If you are using our platform to send SMS messages:

You are responsible for obtaining proper consent from your contacts.
You must comply with all applicable laws and regulations, including but not limited to TCPA, CTIA guidelines, and A2P 10DLC requirements.
You must not send spam, misleading, or unauthorized messages.

Prohibited Content:
You agree not to send messages related to illegal activities, misleading claims, or prohibited industries as defined by carriers and regulatory bodies.

Carrier Liability Disclaimer

By using our services, you acknowledge and agree that wireless carriers (including but not limited to AT&T, Verizon, T-Mobile, and other mobile network operators) are not liable for any delayed or undelivered messages.

Message delivery is subject to effective transmission by your mobile carrier and may be impacted by factors outside our control, including but not limited to:

Carrier network availability
Signal strength and device compatibility
Carrier filtering or blocking policies
System outages or technical limitations

We do not guarantee that SMS messages will be delivered accurately, completely, or within a specific timeframe.

No Carrier Endorsement

Wireless carriers are not responsible for and do not endorse our services, platform, or messaging programs. Participation in our SMS services does not imply any affiliation with or endorsement by mobile carriers.

Message and Data Rates Disclaimer

Standard message and data rates may apply depending on the recipient’s mobile carrier and plan. Users are solely responsible for any charges incurred from SMS communications.

User Responsibility for Compliance

Users of our platform (including businesses, agencies, and sub-accounts) are solely responsible for:

Obtaining proper consent before sending SMS messages
Complying with all applicable laws and regulations, including TCPA and A2P 10DLC requirements
Ensuring that message content adheres to carrier and legal guidelines

We are not liable for any violations, penalties, or damages resulting from misuse of the platform or non-compliant messaging practices.

Log Files

Our website follows standard log file procedures, recording data such as IP addresses, browser types, ISP details, date/time stamps, referring/exit pages, and click counts. This information is used for site administration, trend analysis, and demographic insights.