Privacy Policy

Privacy Policy for CEO Suite

At CEO Suite (accessible at https://ceosuitecrm.ai), protecting the privacy of our visitors is one of our primary commitments. This Privacy Policy outlines the types of information we collect, how we use it, and your rights concerning your personal data. For questions or additional information, please contact us at +1 855-607-0926.

Scope of Policy

This Privacy Policy applies exclusively to online activities conducted through https://ceosuitecrm.ai and governs data shared and collected on this website. It does not cover offline interactions or channels outside of this website.

Consent

By using our website, you consent to our Privacy Policy and its terms.

AI Consent

By providing your phone number to CEO Suite, you consent to receive promotional communications, including text messages, automated calls powered by our conversational AI, and AI-assisted personalized outreach. Providing your phone number indicates your opt-in consent to these communications.

Information Collection and Confidentiality

We collect only essential personal data, ensuring its confidentiality and security at all times.

Information we collect

We may collect the following information:

Direct Contact Data: Your name, email address, phone number, message contents, attachments, and other relevant details if you contact us.
Account Registration Data: Name, company name, address, email address, and phone number when creating an account.

Why We Collect This Information

We collect data to:

Personalize your experience
Improve our services
Communicate effectively
Develop new features
Ensure security and legal compliance

How we use your information

We use the information we collect in various ways, including to:

Operate and maintain our website
Improve, personalize, and expand our offerings
Understand and analyze website usage
Develop new services and features
Provide customer service and updates
Send marketing emails
Prevent fraud

Cookie and Tracking Technologies

Our platform uses cookies, pixels, and similar tracking technologies to support and enhance the functionality of our CRM, power dialer, and social media planning tools.

These technologies are used to:

Maintain secure login sessions within the CRM platform
Track user activity for workflow automation and performance optimization
Analyze engagement across marketing campaigns and social media scheduling tools
Improve system performance and user experience

Types of technologies we use include:

Strictly Necessary Cookies – Required for platform access and core CRM functionality
Analytics & Performance Tools – To monitor usage and improve services
Tracking Pixels – To measure campaign effectiveness across email, SMS, and social media

By using our platform, you consent to the use of these technologies. You may disable cookies in your browser; however, doing so may limit access to certain CRM, dialer, or automation features.

User Rights and Data Control

As a user of our CRM and communication platform, you have the following rights:

Access & Correction – You may request access to your personal data and correct inaccuracies
Data Portability – You may request a copy of your stored data where applicable
Deletion Requests – You may request deletion of your personal information, subject to compliance and record-keeping obligations
Opt-Out of Communications

Email: Click “unsubscribe” in any email
SMS: Reply STOP at any time

Communication Preferences – You may manage how you receive communications (calls, SMS, email, automation workflows)

SMS Opt-In and Data Privacy (No Sharing Policy)

We respect your privacy and are committed to protecting your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

Your SMS consent and phone number are used solely for the purpose of delivering requested communications and services. You may opt out at any time by replying STOP to any message.

Data Security Practices

We are committed to protecting your personal and business information through the implementation of appropriate technical, administrative, and organizational security measures.

Security Measures

We implement industry-standard safeguards, including but not limited to:

Data Encryption – Sensitive data is encrypted during transmission (SSL/TLS) and, where applicable, at rest
Access Controls – System access is restricted to authorized personnel based on role and necessity
Secure Infrastructure – Our platform operates on secure servers with continuous monitoring and protection against unauthorized access
Authentication Protocols – Login credentials and account access are protected באמצעות secure authentication processes

Data Handling and Storage

Personal data is stored only for as long as necessary to fulfill service obligations and comply with legal requirements
We take reasonable steps to ensure that stored data is accurate, relevant, and protected from unauthorized access
CRM, dialer, and messaging data (including contact records and communication logs) are securely maintained within the platform

Monitoring and Risk Management

We actively monitor our systems for vulnerabilities, threats, and unauthorized activities
Regular updates and security patches are applied to maintain system integrity
Internal processes are in place to detect, respond to, and mitigate potential data breaches

Third-Party Services

Users of the platform (including agencies and sub-accounts) are responsible for:

Maintaining the confidentiality of their login credentials
Ensuring secure handling of customer data within their workflows
Using the platform in compliance with applicable data protection laws and messaging regulations

Limitation of Liability

While we implement commercially reasonable security measures, no system can be guaranteed to be 100% secure. By using our services, you acknowledge that:

There are inherent risks in transmitting data over the internet
We cannot guarantee absolute security of your information
We are not liable for unauthorized access resulting from factors beyond our reasonable control

Log Files

Our website follows standard log file procedures, recording data such as IP addresses, browser types, ISP details, date/time stamps, referring/exit pages, and click counts. This information is used for site administration, trend analysis, and demographic insights.